End-User License Agreement (EULA)

Effective date: 18 August 2026

This End-User License Agreement (the "Agreement") is a legal agreement between you ("you" or "the user") and New Things Lab B.V. ("New Things Lab", "we", "us" or "our") governing your use of the MEMO – Whiteboard Scanner application for iOS and Android, together with any related software, updates, and the MEMO AI features and services (collectively, the "App").

By downloading, installing, accessing, or using the App, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not download, install, or use the App.

1. This agreement is with New Things Lab

This Agreement is concluded between you and New Things Lab only, and not with Apple Inc. ("Apple") or Google LLC ("Google") or the operator of any application marketplace through which you obtained the App (each, an "App Store"). New Things Lab, not the App Store, is solely responsible for the App and its content.

2. License grant

Subject to your compliance with this Agreement, New Things Lab grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App for your personal, non-commercial use, or your own internal business use, on any Apple-branded or Android device that you own or control. Your use must comply with the Usage Rules set out in the applicable App Store's terms of service (including the Apple Media Services Terms and Conditions and the Google Play Terms of Service).

3. Restrictions

You agree not to, and not to permit any third party to: (a) copy, modify, adapt, translate, or create derivative works of the App except as expressly permitted; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent this restriction is prohibited by applicable law; (c) rent, lease, lend, sell, sublicense, distribute, or otherwise transfer the App to any third party; (d) remove, obscure, or alter any proprietary notices; (e) use the App to build a competing product or service; or (f) use the App in any unlawful manner or in violation of this Agreement or any applicable App Store terms.

4. Subscriptions, in-app purchases & prepaid codes (MEMO AI Pro)

Certain features, including MEMO AI Pro, may be offered as one-time purchases, auto-renewable subscriptions, or via prepaid codes. Purchases and subscriptions made through an App Store are billed by, and managed through, that App Store account, and are subject to that App Store's terms. Auto-renewable subscriptions renew automatically for the same period unless cancelled at least 24 hours before the end of the current period; you can manage or cancel a subscription in your App Store account settings. Prepaid codes purchased from newthingslab.com are redeemed inside the App and are subject to any terms provided at the point of sale. Except where required by applicable mandatory consumer law, refunds are handled in accordance with the policies of the App Store or point of sale through which the purchase was made.

5. MEMO AI features

The App may offer features that use artificial intelligence to process content that you choose to submit (for example, to transcribe, summarise, or transform your scans or notes) and to return generated results ("Output"). To provide these features, the specific content you submit may be transmitted to our servers and/or to trusted AI service providers acting on our behalf, solely to generate the requested Output. AI Output is provided for your convenience, may be inaccurate, incomplete, or unsuitable for a particular purpose, and must not be relied upon as professional advice. You are responsible for reviewing and verifying any Output before relying on it. You agree not to submit content that is unlawful, infringing, or that you do not have the right to submit. Our handling of your content is described in our Privacy Policy.

6. Your content and data

The App is designed to be local-first and, in normal use, stores your content on your device. You retain all rights in the content you create with the App. You are solely responsible for your content and for maintaining your own backups. Our collection and use of information is described in our Privacy Policy.

7. Intellectual property

The App, including all software, design, text, graphics, and other content (excluding your content), and all intellectual property rights therein, are and remain the exclusive property of New Things Lab and its licensors. Except for the limited license expressly granted above, no rights are granted to you.

8. Third-party terms

You must comply with any applicable third-party terms of agreement when using the App. You acknowledge and agree that the App Stores and their affiliates are third-party beneficiaries of this Agreement and, upon your acceptance of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.

9. Maintenance and support

New Things Lab is solely responsible for providing any maintenance and support services for the App, as it may specify, or as required under applicable law. The App Stores have no obligation whatsoever to furnish any maintenance and support services with respect to the App. For support, contact support@newthingslab.com.

10. Warranty and disclaimer

To the maximum extent permitted by applicable law, the App is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and where the App was obtained through the Apple App Store, Apple may refund the purchase price (if any) to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. As between New Things Lab and the App Stores, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are the sole responsibility of New Things Lab. Nothing in this Agreement limits any mandatory statutory rights that you may have as a consumer that cannot be excluded under applicable law.

11. Product claims

New Things Lab, not the App Stores, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

12. Intellectual property claims

In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, New Things Lab, not the App Stores, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim, to the extent required by this Agreement.

13. Legal compliance and export

You represent and warrant that: (a) you are not located in a country that is subject to a government embargo, or that has been designated by any applicable government as a "terrorist supporting" country; and (b) you are not listed on any government list of prohibited or restricted parties. You agree to comply with all applicable export control and sanctions laws.

14. Limitation of liability

To the maximum extent permitted by applicable law, New Things Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of, or inability to use, the App. Nothing in this Agreement excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under mandatory applicable law.

15. Termination

This Agreement is effective until terminated. Your rights under this Agreement will terminate automatically, without notice, if you fail to comply with any of its terms. Upon termination, you must cease all use of the App and delete all copies. Sections that by their nature should survive termination will survive.

16. Governing law

This Agreement is governed by the laws of the Netherlands, without regard to its conflict-of-laws rules, and, where applicable, without prejudice to any mandatory consumer protection provisions of the country in which you reside. To the extent permitted by applicable law, the competent courts of The Hague, the Netherlands, shall have jurisdiction over any dispute arising out of or in connection with this Agreement.

17. Changes to this Agreement

We may update this Agreement from time to time. The updated version will be indicated by an updated effective date and will be effective as soon as it is made available. Your continued use of the App after an update constitutes your acceptance of the revised Agreement.

18. Contact

New Things Lab B.V.
2629JD, Delft, Zuid-Holland, The Netherlands
VAT: NL863563788B01 · CoC: 85256889
Email: support@newthingslab.com